At SCATI we continue working to enable our customers to go beyond security, and today we want to share one of our latest innovations: SCATI REMOTE ASSISTANT, an innovative remote assistance tool designed to provide professional assistance in environments where physical personnel are not always available. Through an interactive totem installed at strategic points, users can establish a direct video call with a control center operator at the touch of a button.
Management is carried out from the centralized platform SCATI SENTRY, which allows operators to answer calls, view users, consult maps, access surrounding cameras and activate functions associated with customer service or security. The entire process is carried out from a single environment, ensuring speed, control, and operational efficiency.
A robust and multifunctional device
The totem has been developed to be robust, accessible and functional. It incorporates a built-in camera that allows the user to be clearly seen, an audio system with microphone and speaker for smooth communication, a large format industrial touch screen and an integrated computer that manages the entire system.
Its vandal-proof structure makes it ideal for public spaces or critical areas, and it can be visually adapted to each customer’s corporate identity.
In addition, SCATI REMOTE ASSISTANT allows audio messages to be broadcast in emergency or warning situations, providing an additional layer of security.
When not in use, the totem can be used as a digital signage screen to display promotional, informational or corporate content. This versatility makes the device a multifunctional resource that combines assistance, prevention and visual communication.
Key benefits
- Resource optimization: reduces the need for physical staff at each point of service, allowing you to optimize operating costs and focus talent on higher-value tasks.
- Professional and centralized service: guarantees consistent, specialized service from a control center operated by trained personnel with access to all associated systems.
- Immediate user response: offers real-time assistance at the touch of a button, improving service perception and speeding up incident resolution.
- Reinforced security: integrates cameras, automatic alerts and deterrent features that allow you to monitor the environment and act in potentially conflictive situations.
- Operational versatility: easily adapts to different environments, sectors, and needs, from information points to technical assistance or access control.
- Intelligent use of the device: the totem can also function as a digital signage screen when not in use, allowing to take advantage of its presence to communicate corporate, informational or promotional messages.
SCATI REMOTE ASSISTANT redefines remote care, offering a comprehensive solution that combines assistance, security and visual communication from a single device.