Remote, immediate and professional support from anywhere
SCATI Remote Assistant
REMOTE ASSISTANT
SIMPLE OPERATION, ADVANCED MONITORING
SCATI Remote Assistant is a two-way video communication solution that transforms the way users are assisted in unattended locations. Through an interactive totem installed at strategic points, it allows a direct video call to be established with a control center operator at the push of a button. Management is carried out from the centralized SCATI SENTRY platform, which guarantees a professional, controlled and connected service with the rest of the security, automation and video surveillance systems.
When the user requests assistance, the system generates an automatic alert that is sent to the control center. The operator receives the notification, answers the call from SCATI SENTRY and establishes visual and verbal communication with the user. From the same platform, they can consult maps, view scameras in the surrounding area, or activate functions associated with security or safety. The entire process is carried out from a single management environment, designed to offer speed, control and efficiency.
The physical device has been developed to be robust, accessible and functional. It incorporates an embedded camera that allows the user to be clearly seen, an audio system with microphone and speaker for fluid communication, a large-format industrial touch screen and an integrated computer that manages the entire system. Its vandal-proof structure makes it ideal for public spaces or critical areas, and it can be visually adapted to the corporate identity of each client.
SCATI Remote Assistant also allows audio messages to be broadcast in emergency or warning situations, providing an additional layer of security. When not in use, the totem can be used as a digital signage screen to display promotional, informational or corporate content. This versatility makes the device a multifunctional resource that combines assistance, prevention and visual communication.
From SCATI SENTRY, the operator has access to all the elements necessary to provide effective remote assistance. The platform allows the user to be seen in real time, check devices installed in the environment, review the floor plan of the space and activate predefined procedures depending on the type of event. In addition, every interaction is recorded, allowing for follow-up, improvements and exhaustive control of each session.
RESOURCE OPTIMIZATION
Reduces the need for physical staff at each point of service, optimizing operating costs and allowing talent to be concentrated on higher value tasks.
PROFESSIONAL ATTENTION
Guarantees uniform and specialized attention from a control center, operated by trained personnel with access to all associated systems.
IMMEDIATE RESPONSE TO USERS
Offer real-time assistance at the touch of a button, improving service perception and speeding up incident resolution.
ENHANCE SECURITY
It integrates cameras, automatic alerts and deterrent functionalities that allow you to monitor the environment and respond to potentially dangerous situations.
OPERATIONAL VERSATILITY
Easily adapts to different environments, sectors and needs, from information points to technical assistance or access control.
SMART USE OF THE DEVICE
The totem can also function as a digital signage screen when not in use, allowing you to display corporate, informational, or promotional messages.
APPLICATIONS
The solution can be implemented in all types of facilities that require remote assistance. It is useful in low-traffic locations, in spaces without permanent staff, in services with extended attention or in automated environments. Its flexibility makes it a valid option for sectors such as hospitality, retail, mobility, public administration or corporate facilities management, easily adapting to the particularities of each environment.
CUSTOMER SERVICE
For banks, shopping malls and public administrations that need to provide assistance without on-site staff, even outside normal business hours.
ACCESS AND VISITOR MANAGEMENT
In corporate headquarters or residential buildings, it facilitates access control and remote attention to visitors from a centralized center.
AUTOMATED ENVIRONMENTS
Ideal for hotels, parking lots or service stations where punctual support is required in locations without constant supervision.
Do you want to offer professional service without increasing your operating costs?
